Returns & Refunds

We stand firmly behind the build quality and functionality of every hardware unit we dispatch. If your purchase arrives damaged during courier transit, exhibits an out-of-the-box manufacturing flaw, or fails to operate as described, you are entitled to a 1-to-1 replacement within 7 calendar days of receiving your doorstep delivery.

To qualify for a complimentary exchange or replacement:

• You must notify our Colombo concierge team within 7 calendar days of confirmed courier delivery.
• The hardware must be in its original product packaging with all standard accessories (base mounts, articulating arms, ball pivots, USB-C cables, documentation).
• The product must not exhibit user-inflicted physical damage, forced overtightening cracks, or unauthorized disassembly.

1. Contact WhatsApp Concierge: Message +94 78 234 9954 or email support@aethexstore.com with your Order ID or phone number.
2. Photo / Video Verification: Share a quick photo or short video demonstrating the defect, transit damage, or mechanical issue so our technical staff can verify the claim immediately.
3. Doorstep Courier Handover: Upon claim approval, our dispatch desk will arrange a replacement parcel via courier. The courier agent will hand over your brand-new unit and collect the defective unit at your doorstep.

As an independent electronics retailer, our standard resolution for valid claims is a swift, brand-new replacement unit.

In the event that an identical replacement model is temporarily out of stock or cannot be fulfilled, a 100% full refund of the purchase price will be remitted directly to your designated Sri Lankan commercial bank account (Commercial Bank, BOC, Sampath Bank, HNB, Seylan, etc.) via wire transfer within 3 to 5 business days.

If the exchange is due to a verifiable manufacturing defect, transit damage, or an incorrect item dispatched by our fulfillment team, AETHEX STORE covers all return courier and replacement dispatch expenses. There are no restocking fees or return shipping charges assessed to the customer.

For questions regarding an ongoing exchange or warranty assessment, contact our support team directly via WhatsApp at +94 78 234 9954 (9:00 AM – 8:00 PM Daily) or visit our Contact Desk.